The Health Bar Terms and Conditions
Introduction
Welcome to ! These Terms and Conditions outline the rules and regulations for the use of The Health Bar's website, products, and services. By accessing this website, we assume you accept these Terms and Conditions in full. Do not continue to use The Health Bar's website or services if you do not agree to all the Terms and Conditions stated on this page
General Terms
1Meals are intended for the next day or should be consumed on the same day they are delivered
2The driver's waiting time at the agreed delivery location is 10 minutes from the time of arrival. If the customer does not respond to the call, the meals will be stored at the nearest The Health Bar branch
3Clients must pay in full 3 business days before the desired start date (new or renewal). Otherwise, delivery will not proceed.
4Customers may cancel within the first 5 days of the meal plan. The unused balance will be refunded, minus a 200 AED cancellation fee. No refunds after the 7th day.
5Refunds are processed using the original payment method and take 5–15 working days.
6 Each confirmed and paid referral earns a free snack on the client's next renewed plan.
7 Corporate discounts apply only under a formal agreement with The Health Bar.
Allergen Policy
1The Health Bar accommodates allergen and dislike requests to the best of its ability.
2However, our kitchen is not a certified allergen-free facility. Cross-contamination, while minimized, may occur.
3We do not accommodate high-risk or life-threatening medical allergies (e.g., severe nut or shellfish allergies).
4Customers with serious medical conditions must consult their doctor before subscribing and understand they assume full responsibility for their dietary choices.
5The Health Bar is not liable for any allergic reactions due to shared kitchen environments or unintentional traces.
Refund & Cancellation Policy
1Refunds are only eligible within the first 5 days of service, covering only the unused days.
2A 200 AED cancellation fee will be deducted from the refund amount.
3No refunds will be processed after day 7 of the subscription.
4Refunds will be made through the original method of payment.
5Refund requests must be initiated via official The Health Bar customer service channels.
6The cost of the bag will be deducted from the refunded amount
Delivery Policy
1All deliveries will be made in thermal cooler bags with ice packs to preserve freshness. A refundable deposit of 150 AED is required for the cooler bags. This will be refunded at the end of the subscription upon the return of all bags in good condition to ensure consistency with Clause No. 6 related to the Refund and Cancellation Policy.
2Deliveries will be placed at the client's doorstep during the agreed delivery time window. Clients must leave the empty cooler bag at the doorstep for collection during the next delivery.
3 There is no delivery on Saturdays. Friday delivery will include two meal sets to cover Friday and Saturday.
4Delivery changes must be requested at least 3 business days in advance.
5Unattended bags are the customer’s responsibility; The Health Bar is not liable for loss, theft, or spoilage.
6Failed deliveries due to customer absence will be counted as delivered.
7The Health Bar delivers to most UAE cities but excludes some remote or out-of-town areas.
7Clients are responsible for storing all meals in a refrigerator at below 5°C and heating meals for at least 2 minutes in a microwave before consumption.
8Please note that the bag is considered an integral part of the subscription. In the event that the client cancels the subscription Kindly ensure this policy is applied when processing any refund requests.
Limitation of Liability
1The Health Bar is not liable for indirect or consequential damages
2The Health Bar is not liable for outcomes related to customer’s dietary choices or health conditions
2The Health Bar is not liable for loss or damage to unattended deliveries
Privacy Policy
1By accessing or using our services, you agree to be bound by these Terms and Conditions and all other policies posted on our site
2The Health Bar reserves the right to change or modify these Terms and Conditions at any time without prior notice. Your continued use of the website constitutes your acceptance of the updated terms
3Any updates to terms will be communicated through the website, and continued use of services after updates constitutes acceptance
General Privacy Policy
1The Health Bar values your privacy and is committed to protecting your personal information. For more details, please review our Privacy Policy, which is incorporated into these Terms and Conditions
Use of the website
1Customers must be 18+ or have guardian consent
2Use the website for lawful purposes only
3The Health Bar reserves the right to refuse service or terminate accounts for misuse.
4The Health Bar does not guarantee the website will be error-free or uninterrupted
Products and Services
1Meal plans are valid for 90 days from the first delivery.
2Meal selection and dislikes are customizable within the plan range; customizations beyond this may incur extra fees.
3Subscription changes (upgrades, downgrades) must be settled within 3 business days.
Governing Law
1These Terms and Conditions are governed by the laws of the United Arab Emirates
Health Disclaimer
1Customers should consult a physician before starting any diet plan.
2The Health Bar does not offer medical advice or diagnose conditions.
3Subscribing to The Health Bar is at the customer’s own risk
Contact Information
1For questions or disputes, please contact The Health Bar Customer Service via our website or official WhatsApp /email. change@email.com
